FAQ’s
Physiotherapy
Who benefits from Physiotherapy?
Physiotherapy treatment can help people of all ages to relieve pain and restore normal movement, allowing the body to function more efficiently
What conditions can be treated?
Physiotherapists can treat almost all conditions which cause pain, weakness, stiffness and / or loss of movement.
How many treatments will I need?
We do not have a set number of treatments for any condition – everyone is an individual. Following your first appointment the physiotherapist will discuss the anticipated number of treatments. You will be reassessed on each visit and if progress plateaus out or if no improvement seems apparent then your treatment will be altered accordingly or you will be referred to a specialist.
Can a Physiotherapist manipulate?
Yes, all Chartered Physiotherapists with the appropriate postgraduate training can manipulate.
How do I know if a physiotherapist is fully qualified?
All of our Physiotherapists are registered with the Chartered Society of Physiotherapy (CSP) and Health Care Professionals Council (HCPC). When you know the name of the Physiotherapist you can look their registration up on the HCPC and CSP website.
Appointments
Is there a waiting list?
There is no waiting list. If you are in serious pain, we will try our best to see you within 24 hours.
How long do appointments last?
Our appointments are 45 minutes long. Your first appointment will include a full assessment and treatment.
What should I wear for the appointment?
Dress comfortably in loose fitting clothes. For Women: If you have neck, upper back, shoulder, elbow or hand problems please ensure you bring a t-shirt. If you have lower back pain, please ensure you bring shorts and a t-shirt. If you have hip, knee, ankle or foot problems please ensure you bring shorts. For Men: If you have lower back, hip, knee, ankle or foot problems please ensure you bring shorts.
Should I have medical notes for the appointment?
X-rays / scan results / medical notes are not normally required but if you have recent ones of an injury please bring them with you it may help your physiotherapist during the assessment.
Fees & Payment
I have private health insurance - am I covered with you?
UFIXU Physiotherapy currently works with seven health insurance companies, which can be found at the bottom of our homepage. You will need to check with your insurance company prior to treatment as some companies require a referral from a Doctor beforehand. They will give you an authorization code and advise you of how many treatments they are willing to pay for. You need to bring details of your policy with you to your first appointment together with the authorisation code.
If I have private health insurance, do I need to pay for treatment?
Each insurer is different in the way that they operate as far as payment is concerned. Some require you to pay for your own treatment and then claim the costs back while others allow us to invoice them directly. You will have to pay for your appointments unless you have authorisation details from your insurer and we recognise them. We will provide you with a receipt with which you can attempt to claim the cost of the appointment from them but please be aware that not all health insurance companies will repay the full cost and in particular AXA and BUPA will often reimburse you at a lower rate than the standard cost of the appointment when you do not have authorisation. It is therefore in your own interest to seek authorisation in advance of treatment.
